- Industry: Government; Labor
- Number of terms: 77176
- Number of blossaries: 0
- Company Profile:
A professional who relays telegraph and radio messages by telephone. Respnsibilities include:
* Calls addressee, using telephone directories and card indexes to locate telephone number.
* Reads message and spells misunderstood words, using phonetic alphabet.
* Solicits reply to promote sale of services.
* Records message to be sent, using pen, pencil, or typewriter.
* Suggests rewording, if necessary, for clarity and conciseness.
* Quotes rates, explains classifications, and reads sample messages to aid customer in preparing message.
* Counts message units, reads rates in rate book, and records rate on customer bill.
* May operate telephone switchboard equipment.
Industry:Professional careers
A professional who interviews applicants and records interview information into computer for water, gas, electric, telephone, or cable television system service. Respnsibilities include:
* Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, or change in service.
* Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders, using computer.
* May solicit sale of new or additional services.
* May adjust complaints concerning billing or service rendered, referring complaints of service failures, such as low voltage or low pressure, to designated departments for investigation.
* May visit customers at their place of residence to investigate conditions preventing completion of service-connection orders and to obtain contract and deposit when service is being used without contract.
* May discuss cable television equipment operation with customer over telephone to explain equipment usage and to troubleshoot equipment problems.
Industry:Professional careers
A professional who receives telephone and written orders from plant departments for maintenance service, such as repair work, machine adjustments, and renewals or installation of other plant property, and relays requests to appropriate maintenance division.
* Keeps record of requests and services rendered.
* Requisitions supplies for maintenance and clerical workers.
Industry:Professional careers
A professional who devises and conducts tests that indicate knowledge of postal clerks concerning city, state, and regional addresses and tests skill in placing mail into designated boxes.
* Conducts and scores tests and forwards results to personnel department.
* Instructs postal clerks on distribution scheme requirements.
* Reviews and revises distribution schemes.
Industry:Professional careers
A professional who devises and conducts tests that indicate knowledge of postal clerks concerning city, state, and regional addresses and tests skill in placing mail into designated boxes.
* Conducts and scores tests and forwards results to personnel department.
* Instructs postal clerks on distribution scheme requirements.
* Reviews and revises distribution schemes.
Industry:Professional careers
A professional who receives and records requests for emergency road service from automobile club members, and dispatches tow truck or service truck to stranded vehicle. Respnsibilities include:
* Answers telephone and obtains and records on road service card such information as name of club member, location of disabled vehicle, and nature of vehicle malfunction.
* Routes card to dispatch station, or relays information to service station or tow truck in motorist's vicinity, using telephone or two-way radio.
* May locate site of stranded vehicle, using maps.
* May maintain file of road service cards.
Industry:Professional careers
A professional who receives and records requests for emergency road service from automobile club members, and dispatches tow truck or service truck to stranded vehicle. Respnsibilities include:
* Answers telephone and obtains and records on road service card such information as name of club member, location of disabled vehicle, and nature of vehicle malfunction.
* Routes card to dispatch station, or relays information to service station or tow truck in motorist's vicinity, using telephone or two-way radio.
* May locate site of stranded vehicle, using maps.
* May maintain file of road service cards.
Industry:Professional careers
A professional who monitors telephone conversations or telegraph messages between operators, business office employees, and subscribers to observe employees' demeanor, technical accuracy, and conformity to company policies.
* Plugs headphones into switchboard, listens to conversations, and records errors.
* Submits lists of errors to supervisors for remedial action.
Industry:Professional careers
A professional who receives and records public requests for street maintenance services, and relays work orders to maintenance crews, using telephone and two-way radio. Respnsibilities include:
* Receives telephone requests from public for services, such as street repair, repair of traffic signals, erection of traffic barricades, and snow removal.
* Relays work orders, messages, and information to or from work crews, supervisors, and field inspectors.
* Answers routine questions from public and directs requests for other information to designated personnel.
* Maintains daily log of work orders, messages, or reports received and relayed.
Industry:Professional careers
A professional who responds to telephone requests for information concerning location of underground utility distribution lines. Respnsibilities include:
* Informs construction contractors and others excavating near company installations of buried line locations to prevent safety hazards and damage to company equipment, utilizing plat and distribution line maps.
* Updates maps to indicate extensions and revisions of utility distribution lines within specified jurisdiction.
* May relay telephone reports of gas emergencies to specified personnel or radio customer service requests to mobile service crews, using two-way radio.
* May issue tools and parts used by company work crews.
Industry:Professional careers
